**Location:** Hampton Inn Suites Fultondale Al

Join our dynamic team at Hampton Inn Suites, where our mission is to provide exceptional experiences to our guests. We pride ourselves on a culture of hospitality, teamwork, and continuous improvement. Our industry-leading services have positioned us as a top choice for customers seeking quality and excellence.

**Job Summary:**
As a Guest Service Agent, you will play a crucial role in ensuring our guests receive a warm welcome and leave with lasting positive memories. You will be the first point of contact for our guests and will be responsible for delivering impeccable customer service, managing inquiries, and facilitating smooth operations at the front desk.

**Key Responsibilities:**

- Greet and welcome all guests with a friendly and professional demeanor.
- Efficiently manage check-in and check-out processes.
- Address guest inquiries, requests, and complaints promptly and effectively.
- Provide information about the facilities, services, and local area.
- Handle reservations, cancellations, and other booking related queries.
- Maintain accurate records of guest information and transactions.
- Collaborate with team members and other departments to ensure a seamless guest experience.
- Uphold the highest standard of guest confidentiality and privacy.

**Qualifications:**

- High school diploma or equivalent; additional hospitality certification is a plus.
- Proven experience in a customer service role, preferably in hospitality.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using front desk systems and software.
- Ability to work flexible hours, including weekends and holidays.
- A positive attitude and a commitment to providing stellar guest experiences.

**Why Join Us?**

- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Supportive work environment with a focus on work-life balance.
- Employee discounts on services and products.

If you thrive in a dynamic setting, have a passion for hospitality, and are dedicated to providing outstanding guest service, we would love to hear from you.

**Application Instructions:**
To apply, please submit your resume and a cover letter highlighting your relevant experience and skills to Lisa Stone. Applications will be reviewed on a rolling basis until the position is filled.

Hampton Inn is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Location:** Fultondale AL

**Job Type:** Full-Time/Part-Time

**About Us:**
Join our dynamic team at Hampton Inn Fultondale, where exceptional service and warm hospitality create unforgettable experiences for our guests. We are seeking a reliable and detail-oriented Night Auditor to ensure the smooth and efficient running of our hotel operations during the night shift.

**Job Description:**

As a Hotel Night Auditor, you will be responsible for overseeing the nightly operations of the hotel, ensuring that guests receive outstanding service and that financial transactions are accurately recorded. This role is crucial in maintaining the integrity and accuracy of our financial records while providing excellent service to our guests.

**Key Responsibilities:**

- Perform nightly audits of hotel transactions, ensuring all accounts balance accurately and any discrepancies are investigated and resolved.
- Process all guest check-ins and check-outs efficiently, handling reservations, cancellations, and changes promptly.
- Respond to guest inquiries, requests, and complaints in a professional and courteous manner, ensuring high levels of guest satisfaction.
- Prepare and distribute daily summary reports for hotel management, highlighting occupancy rates, revenue reports, and potential issues.
- Reconcile and post charges to guest accounts, ensuring accuracy in all financial transactions.
- Monitor hotel security and safety by conducting regular walks through the property and responding to emergency situations if needed.
- Collaborate with other departments to ensure smooth operations and seamless guest experiences.
- Ensure all hotel policies, procedures, and standards are followed consistently.

**Qualifications:**

- High school diploma or equivalent required; associate degree in hospitality or accounting preferred.
- Previous experience in hotel front desk or audit operations is an advantage.
- Strong numerical and analytical skills with exceptional attention to detail.
- Proficiency in using hotel management software and MS Office Suite.
- Excellent communication skills, both written and verbal.
- Ability to work independently with minimal supervision and as part of a team.
- Flexibility to work overnight shifts, including weekends and holidays.

**What We Offer:**

- Competitive salary and benefits package.
- Opportunity to work with a supportive team in a vibrant and fast-paced environment.
- Career growth and professional development opportunities.
- Employee discounts on hotel stays and amenities.

**How to Apply:**

Interested candidates are invited to submit their resume along with a cover letter outlining their experience and suitability for the role. Applications can be submitted through our career portal or emailed directly to [Contact Email].

Join us at Hampton Inn Fultondale and contribute to delivering memorable experiences for our guests, ensuring the smooth operation of our hotel during nighttime hours. We look forward to welcoming you to our team!

What You’ll Do

• Clean and service guest rooms according to established standards and procedures.
• Change linens, make beds, dust surfaces, vacuum floors, and restock room amenities.
• Clean bathrooms thoroughly and ensure all fixtures, surfaces, and supplies are properly maintained.
• Report maintenance issues, missing items, or safety concerns to the appropriate team members.
• Replace used towels, toiletries, and other guest supplies as needed.
• Maintain cleanliness and organization of housekeeping carts, supply closets, and work areas.
• Respond professionally and courteously to guest requests when interacting on the property.
• Follow hotel standards for cleanliness, sanitation, safety, and quality control.
• Handle lost-and-found items according to company policy.
• Support the housekeeping team with additional duties as assigned.

What We’re Looking For

• Previous housekeeping, cleaning, or hospitality experience is preferred but not required.
• Strong attention to detail and a commitment to high-quality work.
• Ability to work efficiently in a fast-paced environment.
• Good communication and customer service skills.
• Ability to follow instructions, procedures, and safety guidelines.
• Dependable, punctual, and able to work independently or as part of a team.
• Physical ability to stand, bend, lift, push, and carry cleaning supplies and linens throughout the shift.

What Makes This Role Important

Your work helps ensure that every guest feels welcomed, comfortable, and cared for from the moment they enter their room. A clean and well-maintained space is central to a positive guest experience, and your contributions will directly support that standard every day.

Why Join Us

• Be part of a supportive and service-focused team.
• Contribute to a positive guest experience in a valued hospitality setting.
• Gain experience in a role with opportunities to grow within housekeeping and hospitality operations.

Additional Information

This position may require weekends, holidays, and flexible scheduling based on business needs. We are committed to providing an inclusive workplace and encouraging qualified individuals to apply.